This Privacy Policy describes how Aurora Soft Pte. Ltd and Beep Beep
("we", "our", or "us") collects, uses, and discloses personal
information when you use our ride-hail services via our mobile
application (the "App") in Singapore. By using our App, you agree to the
collection and use of information in accordance with this policy.
1. Information Collection and Use
We may collect various types of information for the purpose of providing and improving our ride-hail services:- Personal Information: When you sign up for an account or use our services, we may collect personal information such as your name, email address, phone number, and payment information.
- Location Information: We collect precise location data when you use our App to request rides, including the pickup and drop-off locations.
- Usage Information: We may collect information about how you interact with our App, such as the date and time of your rides, duration, and the routes taken.
2. Information Sharing and Disclosure
We may share your personal information in the following circumstances:- Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services, such as payment processors and customer support services.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from governmental authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
3. Data Security
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.5. Your Choices
You may choose not to provide certain personal information, but this may limit your ability to use certain features of our App. You can also access, update, or delete your personal information by contacting us.6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, and any changes will be posted on this page. Your continued use of our App after the posting of changes constitutes your acceptance of such changes.7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@aurorasoft.sgLast Updated: 11 April 2024
BeepBeep riders expect friendly and professional service.
To keep riders happy and coming back for more rides (which means more income for you!), BeepBeep encourages you to be helpful to riders with disabilities, especially when getting in and out of the car. Be flexible with reasonable requests, like adjusting the air conditioning or music. Help with luggage whenever you can. Only drive with authorized passengers. Avoid canceling rides unless absolutely necessary, as it disrupts riders' plans. Maintain a professional appearance by dressing decently (pants and shoes) and being polite with riders. Following these tips will create a positive experience for riders and help you succeed as a BeepBeep driver-partner.Your top priority is getting everyone to their destination safely.
BeepBeep follows the Road Traffic Act (Rules 2017) to ensure a smooth ride for all. This means buckling your seatbelt every time and reminding riders to do the same. Always stay within the speed limit, minimize phone use while driving (if possible, avoid it altogether!), and never drive under the influence of alcohol or drugs. Feeling tired? Pull over and take a break. Getting enough rest is just as important as anything else on the road.Maintaining a clean and comfortable environment is crucial for a pleasant rider experience.
To achieve this, smoking is strictly prohibited in all BeepBeep vehicles. Regularly cleaning your car ensures a fresh smell, so consider investing in air fresheners or diffusers. Just like ensuring your own safety, check your vehicle's accessories often. This includes the air conditioning, seatbelts, and cashless terminal keypad. If any of these need repairs, address them promptly to maintain a safe and enjoyable ride for everyone.Working together for a smooth ride!
Before each trip, it's helpful to chat with your rider about their preferred route. If they don't have one in mind, we recommend suggesting the most efficient option, considering factors like traffic and distance. Likewise, riders are encouraged to avoid requesting routes that could significantly add to travel time or put everyone at risk due to heavy congestion, even if those routes avoid tolls. Our goal is to get everyone to their destination safely and efficiently.Respectful communication is key to a positive BeepBeep experience for everyone.
We encourage calm and clear communication to resolve any disagreements that might arise with riders or other drivers. Treating everyone with courtesy is essential. This includes fellow drivers on the road, ensuring a smooth and safe journey for your rider. Remember, your behavior reflects on BeepBeep as a whole. Use good judgment and be polite to everyone you encounter. After all, we all want to be treated with respect! BeepBeep is a welcoming environment for everyone, so let's celebrate our differences.Creating a Safe and Comfortable Space for Everyone
BeepBeep is committed to fostering a respectful environment for all. This means respecting everyone's personal space, both physically and verbally. Physical contact between drivers and riders is not permitted at any time. Our guidelines strictly prohibit any form of violence or harassment, including verbal abuse, unwanted touching, or making inappropriate comments. This ensures a safe and comfortable journey for everyone. Remember, personal space can vary, so it's important to be mindful and treat each rider with respect.